5 Ways Loop’s Customer Portal (for subscriptions) can drive high LTV
A good customer portal lets your subscribers manage their subscriptions.
And a great customer portal increases your revenue and boosts subscriber retention!
Result ⇒ slashed churn, reduced tickets and boosted LTV.
Here are 5 solid ways Loop’s customer portal can ease your life as a DTC founder and drive high LTV for your subscription business.

01. Gamify Subscriber Rewards To Boost Retention & LTV
👉 Loop flows helps you set up subscriber rewards like free gift on 2nd order, 10% discount on 5th order, free product trial on 7th order and so on.
👉 You can gamify the customer portal to engage your subscribers by showing them how many orders they’re away from getting a reward

02. Increase AOV With Customer Portal Upselling
👉 Upsell new product launches, gift cards and product trials to your loyal subscribers with exclusive discounts
👉 Enable customers to add one-time products with their upcoming orders directly on the customer portal

03. Reduce Churn With Cancellation Surveys
Loop Subscriptions' Customer Portal helps you engage with customers before cancellation - as good as calling them to ask why they’re going.
👉 When a customer clicks cancels, Loop engages them with a personal message (you can embed a Tik-Tok, Insta Reel, GIF or YouTube video)
👉 Further it prompts a cancellation survey where you can create your own reasons for cancellation and ask them to your subscribers
👉You can offer different recommendations against different cancellation reasons
- Have too much stock ⇒ Delay, Skip or Pause Subscription
- Not satisfied with product quality ⇒ Offer Product Swap
- Too expensive to continue ⇒ Offer One-Time Discount
👉As a last resort you can offer a discount to reduce cancellations. This discount and its application can be completely controlled.

04. Cut Down Customer Tickets & Save On Support Cost
Loop’s customer portal is easily accessible via a dedicated login page on your brand website
👉 Password/OTP-less makes customer portal login easy. Subscribers get a magic login link mailed to their inbox
👉Mobile-friendly customer portal that works like app makes subscription mgmt easy.
👉 1-Click Skip, Pause, Delay, Reschedule, Merge, Cancel Subscriptions empower customers to self-manage subscriptions
👉 1-Click Swap Products, Update Address, Change Frequency, Add Discounts options reduce subscriber tickets
P.S. If you are already using Gorgias, we have a native integration to offer live-chat support straight from the customer portal.
05. Next-Level Brand Personalisation
👉 Your customer portal should reflect your brand in every possible way
👉 You can customise your portal end-to-end. Page background, CTAs, Pop-Ups, Sidebars, Upsell Cards & every piece of text visible to customer
👉 Personalise your portal with zero-coding knowledge

06. More Things Our Customer Portal Does For You
👉 Boost revenue by reactivating cancelled subscribers with one-click links sent via SMS/Email
👉 If a customer has more than one active subscriptions then they can be merged from the portal to save shipping cost
👉 Reduce passive churn by pushing at-risk customers to update their payment details directly from the customer portal

Try out Loop’s retention boosting customer portal that DTC founders love.
PS: Our portal is one of the reasons why 200+ brands considered us as a trustworthy Recharge alternative and migrated their subscribers
Built for scale.

Dedicated team from day 1


Seamless data transfer


Post-migration support