John
1st order cancelation

Personalized
cancellation flows
built to increase
save rates

Emma
3rd order cancelation
More than 3300+ brands use Loop to increase save rate

A Proven Framework that Scales

Engage - Learn - Offer - Retain

Personalized 
engagement

Connect with every customer personally
  • Engage through video, GIF, or text messages
  • Targeted content by order history, products, and lifetime value

Understand cancellations

Know exactly why they're leaving
  • Present quick, relevant questions in the form a survery
  • Customize based on subscription behavior

Give flexible alternatives

Instead of canceling - Suggest alternative actions
  • Match alternatives to cancellation reasons
  • Guide through personalized alternatives

Hook with a
Offer

Last-ditch discount to drive retention
  • Multiple retention offers
  • Tailored using subscriber insights

Retention Analytics

Track, analyse, and improve customer retention
Give an offer worth staying for

Personalized offer at last step that makes them think twice. Generate custom discounts based on customer value and usage patterns.

Track Cancellation Volume

Monitor cancellation attempts month over month to spot trends. Analyze patterns and identify unusual spikes or concerning changes.

Understand Cancellation Reasons

View monthly breakdown of why customers leave. Track changing patterns in reasons and identify actionable improvement areas.

Message Effectiveness

Compare which retention messages resonate by tracking performance across different segments and testing variations for maximum impact.

Offer Performance

Measure which retention offers work best by analyzing success rates and understanding which discounts effectively drive long-term retention.

Alternative Solutions

Track which alternative options prevent cancellation by measuring the effectiveness of different approaches and monitoring customer satisfaction.

May the subscribers be with you!